Analysing ERP Implementations from Organizational Change Perspective: An Exploratory Study

Part 5: Diffusion of Information Technology and Systems (Conference Theme);International audience; This study examines the impact of organisational change management on the outcome of digital transformation initiatives such as ERP implementation.

The organisation’s processes change to align with the best practices being brought on by the ERP system.

The study examines the initiatives taken to manage such organisational changes during digital transformation and its impact on success of the project.

A review of literature in the area of organisation change and digital transformation was conducted to explore the theoretical background.

Further in-depth interviews of organisation leaders and industry practitioners involved in digital transformation were collected.

Analysis of the data shows that organisations need to plan for continuous evaluation of the need for managing change for a successful digital transformation.

A structured approach to the assessment of benefits before and after the change is essential.

Implications for change practitioners and ERP implementation managers are discussed.